Shipping policy
Thank you for shopping at cyfashions.com. This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.
Order Processing Time
All orders are generally processed within 3–5 business days after payment has been successfully received.
Business days are Monday through Friday, excluding weekends and applicable public holidays.
Please note that processing time is separate from shipping/transit time. The estimated delivery time begins after your order has been processed and shipped.
During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.
Estimated Shipping & Delivery Times
After the order has been processed and shipped, estimated delivery times are:
- United States: 7–15 business days
- Canada: 8–18 business days
- United Kingdom & Europe: 8–18 business days
- Australia & New Zealand: 8–18 business days
- Other International Destinations: 10–25 business days
Total estimated delivery time = 3–5 business days processing time + applicable shipping time.
These delivery timeframes are estimates and are not guaranteed.
Delivery may occasionally be delayed due to customs processing, severe weather, carrier disruptions, holidays, incorrect shipping information, or other circumstances outside our reasonable control.
Shipping Costs
Applicable shipping methods and shipping charges are displayed during checkout before the customer completes the purchase.
Customers will have an opportunity to review applicable shipping charges and the total order amount before submitting payment.
Order Tracking
When tracking information is available, customers will receive shipping confirmation and tracking details after the order has been shipped.
Please allow several business days for tracking information to become active after shipment.
International Shipping
We offer shipping to many international destinations.
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise during checkout, customers are responsible for any applicable customs duties, taxes, and import-related charges.
Customs processing may also affect estimated delivery times.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to update the shipping information if the order has not yet been shipped.
Once an order has entered fulfillment or has been shipped, we cannot guarantee that the shipping address can be changed.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Delayed Packages
Occasional shipping delays may occur due to carrier disruptions, customs inspections, weather conditions, holidays, or other circumstances outside our reasonable control.
If your tracking information has not updated for an extended period, please contact us so that we can review the shipment information.
Lost Packages
If you believe your package has been lost during transit, please contact us at services@cyfashion.com with your order number.
We will review the tracking information and, where appropriate, work with the applicable shipping carrier to investigate the shipment.
Contact Us
If you have questions about shipping, tracking, or delivery, please contact us:
cyfashions.com
Customer Service Email:
services@cyfashion.com
When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.