Return & Refund Policy
at cyfashions.com, we want customers to have a clear understanding of our return and refund procedures.
30-Day Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must generally:
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Be unworn and unused
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Be in its original condition
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Include original tags when applicable
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Include original packaging when reasonably possible
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Not have been washed, altered, or intentionally damaged
Proof of purchase or your order number may be required.
How to Request a Return
Before returning any product, contact us at:
Please provide:
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Your name
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Order number
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Product you wish to return
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Reason for the return
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Photographs if the product is damaged, defective, or incorrect
After reviewing your request, we will provide applicable return instructions.
Please do not send a return without first contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at services@cyfashion.com.
Please include your order number and clear photographs showing the issue.
After reviewing the information, we will provide an appropriate solution, which may include a replacement or refund where applicable.
Return Shipping Costs
If a return is required because we sent an incorrect product or because the product arrived defective or damaged, cyfashions.com will cover reasonable return shipping costs where applicable.
For returns resulting from customer preference, change of mind, incorrect size selection, or similar reasons unrelated to an error by cyfashions.com, the customer is responsible for return shipping costs unless otherwise required by applicable law.
Refunds
After we receive and inspect an eligible returned product, we will notify you of the status of your refund.
If approved, the refund will be issued to your original payment method.
After a refund is issued, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
Original Shipping Charges
Original shipping charges are generally non-refundable when a customer returns an item because of change of mind, sizing preference, or another reason unrelated to an error by cyfashions.com.
If the return results from our error or an eligible defective product, applicable shipping charges may also be refunded.
Exchanges
If you need a different size or product, please contact services@cyfashion.com.
Exchange availability depends on current inventory.
Non-Returnable Items
Items that have been worn, washed, altered, intentionally damaged, or otherwise used beyond what is reasonably necessary to inspect them may not qualify for a return, except where applicable consumer protection law provides otherwise.
Contact Us
For return or refund questions:
cyfashions.com
Email: services@cyfashion.com